Apple rejected the app because users can make charitable donations inside it, but your organization does not appear to be a nonprofit approved by Apple.
For most website-based apps, the easiest solution is to open the donation page outside the app in the user's browser. Alternatively, you can hide the donation buttons inside the app.
Option 1: Open the Donation Page Outside the App
Open your app's navigation settings. In the "URLs to Open Externally" section, add the address of your donation page to the list of URLs.
Check every donation link in your app. If different buttons lead to different donation pages, add each URL. If the URLs vary, for example because they contain different query parameters, you can use a regular expression in the same settings section to cover them.
Afterwards, test the donation buttons in your iOS app. They should open the donation page in Safari or the user's default browser, with the entire donation process taking place outside the app.
Option 2: Hide the Donation Buttons Inside the App
If you don't need users to donate from the app, hide the donation buttons, forms, and links inside it. Check the website's menus, footer, popups, and any fundraising pages that users can reach. Este guia explica as diferentes formas de ocultar partes do seu site dentro do app.
Alternative: Become an Approved Nonprofit
If you want to collect charitable donations inside the app, your nonprofit must complete Apple's approval process. Being registered as a nonprofit or having an organization developer account alone is not enough.
Apple accepts nonprofit approval through Benevity for all locations, or through Candid for nonprofits based in the United States.
Explain Your Changes to Apple
Reply to Apple and explain which solution you implemented. If donation links now open outside the app, describe the steps to find a donation button and confirm that the donation process opens in the browser. If you removed the donation options, tell Apple where they were removed. If your nonprofit is already approved, provide the approval details instead.
If your nonprofit is already approved by Benevity or Candid, confirm that status in your reply and also add the approval details to the App Review Information section in App Store Connect.
Pra enviar uma mensagem pra Apple, clica em "App Review".
Lá, seleciona o envio mais recente.
Agora tu pode rolar até o final da mensagem de rejeição da Apple e clicar em "Reply to App Review" e escrever tua mensagem no pop-up que abrir.
Enviando o app pra revisão de novo
Se esse foi o último (ou o único) motivo de rejeição do app, segue estes passos pra enviar teu app pra revisão de novo:
Vai pra página da versão clicando em "Distribution" no topo da tela ou no número da versão no menu à esquerda.
Agora clica no botão "Update Review" no canto superior direito.
Depois, clica em "Resubmit to App Review" na próxima página que abrir.
Deve então dizer "Waiting for Review".
