Cómo solucionarlo: The app supports account creation but does not include an option to initiate account deletion.

Publicado en 14. abril 2026 por Jan Bunk


Apple rejects apps that allow users to create an account but do not also let them initiate account deletion from inside the app.

Best Solution: Offer Account Deletion on Your Website

For apps based on websites, the best solution is usually to add account deletion to your website itself. That way the feature works the same way on the web and in the app.

The ideal setup is a self-serve delete account option in the user's account area. If that is too difficult to build right now, a dedicated account deletion request form can also work.

If you use a request form, it must be specifically for account deletion. Apple doesn't accept a general support form where account deletion is just one of many topics.

Alternative Solution: Use the Built-In App Feature

You can also use the app's built-in account deletion feature. You can find more information about how to enable it here. Just make sure the settings screen that contains the account deletion feature is accessible in your app.

Tell Apple Where to Find It

After adding the account deletion feature, reply to Apple and tell them exactly where to find it in the app.

If you're using the app's built-in account deletion feature, the explanation can be something like this:

  • If you're using the drawer layout: You can find the delete account feature here: Side Menu -> Settings -> Delete Data
  • If you're using the navigation bar layout: You can find the delete account feature in the settings (bottom right in the navigation bar)

If you added the account deletion feature to your website, explain how to navigate to it.

If Apple rejected the app a second time because they still cannot find the feature even though you described the steps, send them a screen recording of you navigating to the delete account feature in the app.

To send Apple a message, click "App Review".

A screenshot of the App Review button highlighted in the side menu.

There, select the latest submission.

The list of submissions with the latest one highlighted.

Now you can scroll to the bottom of Apple's rejection message and click "Reply to App Review" and write your message in the popup that opens.

The reply button will no longer be available once you've submitted the app for review again. You need to write your response before doing that.
A screenshot of the Reply to App Review button below Apple's latest rejection message

Enviar la app a revisión de nuevo

Si este fue el último o el único motivo de rechazo de la app, seguí estos pasos para enviar tu app a revisión de nuevo:

Andá a la página de la versión haciendo clic en "Distribution" en la parte superior de la pantalla o en el número de versión en el menú de la izquierda.

Una captura de pantalla con los botones de versión y distribución resaltados

Ahora hacé clic en el botón "Update Review" arriba a la derecha.

Una captura de pantalla del botón

Después, hacé clic en "Resubmit to App Review" en la siguiente página que se abre.

Una captura de pantalla del botón

Entonces debería decir "Esperando revisión" (Waiting for Review).

Una captura de pantalla donde dice que la versión 1.0 está a la espera de ser revisada.