Geplaatst op 14. april 2026 door Jan Bunk
Apple rejects apps that allow users to create an account but do not also let them initiate account deletion from inside the app.
For apps based on websites, the best solution is usually to add account deletion to your website itself. That way the feature works the same way on the web and in the app.
The ideal setup is a self-serve delete account option in the user's account area. If that is too difficult to build right now, a dedicated account deletion request form can also work.
If you use a request form, it must be specifically for account deletion. Apple doesn't accept a general support form where account deletion is just one of many topics.
You can also use the app's built-in account deletion feature. You can find more information about how to enable it here. Just make sure the settings screen that contains the account deletion feature is accessible in your app.
After adding the account deletion feature, reply to Apple and tell them exactly where to find it in the app.
If you're using the app's built-in account deletion feature, the explanation can be something like this:
If you added the account deletion feature to your website, explain how to navigate to it.
If Apple rejected the app a second time because they still cannot find the feature even though you described the steps, send them a screen recording of you navigating to the delete account feature in the app.
To send Apple a message, click "App Review".

There, select the latest submission.

Now you can scroll to the bottom of Apple's rejection message and click "Reply to App Review" and write your message in the popup that opens.

Als dit de laatste of enige reden was voor de afkeuring van je app, volg dan deze stappen om je app opnieuw in te dienen voor review:
Ga naar de versiepagina door bovenaan je scherm op "Distribution" te klikken of op het versienummer in het menu links.

Klik nu rechtsboven op de knop "Update Review".

Klik daarna op "Resubmit to App Review" op de volgende pagina die opent.

Er moet dan staan ‘Waiting for Review’ (‘Wachten op beoordeling’).
