Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We are confident in our service and therefore offer a full refund in case you are not satisfied with the product you received. Simply let us know 60 days or less after your order that you want to withdraw from the purchase. You are not required to offer any reasoning for your withdrawal. Keep in mind that your app will no longer work after we have issued a refund.
You can also receive a partial refund if you're only unsatisfied with one part of the service. E.g. you would like a refund for your Android app, but your iOS app has already been published and you want to keep it. In that case the refund amount would be calculated as (Price of buying an Android + iOS app) - (Price of buying only an iOS app).
Similarly we reserve the right not to create an app for you. Potential reasons for this could be but are not limited to:
Because of App Store/PlayStore policies, we can't publish your app on our developer account. You need to create your own developer account for the platform(s) you want to publish your app on. This can involve fees to the respective platform owner (Apple/Google).
We can't guarantee that your app will get accepted into the Google Play or Apple App Store. However, if your website complies with their guidelines, there should be no issues. If you don't get accepted, please contact us so we can help you resolve the issue. Of course you can also make use of the aforementioned purchase withdrawal rights in such a case. As we're not affiliated with Apple or Google we can't refund the cost of your developer accounts. You will need to contact Apple or Google for that.
We are not responsible for any unlikely actions (including but not limited to termination or limitation) Google or Apple takes against your developer account as a result of uploading an app created by us to the respective app store.
It's impossible for us to test our website to app converter with every existing website, so it can happen that some websites do not work as desired when using it. At the price point we offer our services, we make an effort to check general functionality of apps we create, but can't check every app 100% thoroughly. Additionally, errors in the app could later be introduced by changes made to the website by the customer. Therefore, we also can't provide any guarantees related to the app's quality and functionality. Our software is provided as is, without warranty of any kind, express or implied, including but not limited to the warranty of merchantability, fitness for a particular purpose and noninfringement. In no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the software.
If you find an issue with your app that is not caused by an error in your website, please let us know. Unfortunately, we can't guarantee that we will resolve the issue in a certain timeframe, but we will work on it as soon as there are no other tasks we deem to be of higher priority.
We have a list of known issues that we can't resolve in the immediate future. If, during the app's development, we see that your app will be affected by such an issue, we will make you aware of this. This is not a guarantee though, as we can't check your app in such detail.
At the price point we offer our service, we can't realistically customize every app completely. We rely on an automated process which provides limited opportunity for customization. We create an app that we deem fitting for your website, but your opinion can of course differ. We will try our best to fulfill your wishes and customize your app in a way that you like, however we reserve the right to reject such requests without providing a reason.
All code of apps we create remains property of webtoapp.design. This excludes open source packages not created by us that were used in the development process. Most app layouts we use show the licenses of these packages in the app settings. If you pick a layout that doesn't show them automatically (e.g. because it has no settings screen), you need to show them as described in this guide.
You receive the rights to use and publish your app for others to use. This right to use does not include a right to decompile or otherwise obtain the source code of the application.
You shouldn't need the source code, as we compile and upload the finished app to your developer account. This saves you time and protects us from intellectual property theft.
To make sure we can create updates for your app when necessary, the keys used to sign it are stored by us and remain our property.
All content of your website remains your intellectual property. You grant us permission to create an app that uses your intellectual property by displaying your website.
By ordering an app for a website from us, you certify that you have the necessary permissions of all involved right holders to do so.
In the process of creating and uploading your app to an App Store we might need to enter information and accept legal agreements on behalf of you. An example is the agreement to the United States export regulations. You grant us permissions to accept these agreements on behalf of you, however it remains your sole responsibility to comply with them. It remains your responsibility to check that all information we provide to third parties on behalf of you is correct.
Similarly, it is your responsibility to make sure that your app complies with the laws of the countries you make the app available in. It is not possible for us to familiarize us with all laws of every country that is supported by the Google Play Store or Apple App Store. If you find that the app we provided you is not compliant with the laws of a country you want to make your app available in, please let us know. We will try to bring your app into compliance if possible with reasonable effort.
These terms and conditions are subject to german law. In case you want to pursue legal action, a german court will be responsible.
If parts of this agreement are not enforceable, the rest shall still apply.
In case there are differences in the information provided on the different language versions of this website, those can be assumed to be translation errors. The english version applies.