Posted on 1. January 2020 by Jan Bunk
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We are confident in our service and therefore offer a full refund in case you are not satisfied with the product you received. Simply let us know 14 days or less after service delivery that you want to withdraw from the purchase. You are not required to offer any reasoning for your withdrawal. Keep in mind that your app will no longer work after we have issued a refund.
You can cancel your monthly subscription at any time, just contact us here. Please note that your app will stop working once your subscription has ran out.
Because of App Store/PlayStore policies, we can't publish your app on our developer account. You need to create your own developer account for the platform(s) you want to publish your app on. This can involve fees to the respective platform owner (Apple/Google).
We can't guarantee that your app will get accepted into the Google Play or Apple App Store. However, if your website complies with their guidelines, there should be no issues. If you don't get accepted, please contact us so we can help you resolve the issue. Of course you can also make use of the aforementioned purchase withdrawal rights in such a case.
It's impossible for us to test our website to app converter with every existing website, so it can happen that some websites do not work as desired when using it. At the price point we offer our services, we make an effort to check general functionality of apps we create, but can't check every app 100% thoroughly. Additionally, errors in the app could later be introduced by changes made to the website by the customer. Therefore, we also can't provide any guarantees related to the app's quality and functionality. Our software is provided as is, without warranty of any kind, express or implied, including but not limited to the warranty of merchantability, fitness for a particular purpose and noninfringement. In no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from, out of or in connection with the software or the use or other dealings in the software.
At the price point we offer our service, we can't realistically customize every app completely. We rely on an automated process which provides limited opportunity for customization. We create an app that we deem fitting for your website, but your opinion can of course differ. We will try our best to fulfill your wishes and customize your app in a way that you like, however we reserve the right to reject such requests without providing a reason.
All code related to apps we create remains property of webtoapp.design. This excludes open source packages not created by us that were used in the development process. The client only receives the rights to use and publish their app for others to use. This right to use does not include a right to decompile or otherwise obtain the source code of the application.
To make sure we can create updates for your app when necessary, the keys used to sign it are stored by us and remain our property.
In the process of uploading your app to the Google Play Store or Apple App Store we might need to accept legal agreements on behalf of you. An example is the agreement to the United States export regulations. You grant us permissions to accept these agreements on behalf of you, however it remains your sole responsibility to comply with them.